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Privacy Policy

1. Introduction

Shop Vibe Pivot ("We", "Our", Or "Us") Respects Your Privacy And Is Fully Committed To Protecting The Personal Information You Share With Us. This Privacy Policy Explains How We Collect, Use, Store, And Safeguard Your Information When You Visit shopvibepivot.com, Place An Order, Or Interact With Our Services. By Using Our Website, You Consent To The Data Practices Described In This Policy.

2. Information We Collect

We Collect Information To Provide Better Services And A Seamless Shopping Experience. This Information May Include:

• Personal Information: Name, Email Address, Phone Number, Billing Address, And Shipping Address.
• Order Information: Product Details, Order History, Delivery Preferences, And Transaction Records.
• Communication Data: Messages Sent Through Contact Forms, Emails, Or Customer Support Requests.
• Technical Information: IP Address, Browser Type, Device Details, Operating System, And Website Usage Patterns.
• Cookies & Tracking Data: Used To Improve User Experience, Remember Preferences, And Analyze Website Traffic.

3. How We Use Your Information

Your Information Is Used Strictly For Business Operations And Customer Service Purposes, Including:

• Processing Orders And Managing Deliveries
• Providing Order Confirmations, Tracking Updates, And Notifications
• Responding To Inquiries And Support Requests
• Improving Website Functionality And Customer Experience
• Preventing Fraud And Enhancing Security
• Sending Promotional Updates Only If You Opt In

4. Sharing Of Information

We Do Not Sell Or Rent Your Personal Information. Your Data May Only Be Shared With Trusted Third Parties Such As Logistics Providers, Payment Processors, And Technology Partners — Solely For Order Fulfillment And Service Delivery.

5. Data Security

We Implement Industry-Standard Security Measures Including Encryption, Secure Servers, And Access Controls To Protect Your Information. While We Strive To Protect Your Personal Data, No Online System Can Guarantee Absolute Security.

6. Data Retention

We Retain Personal Information Only As Long As Necessary To Fulfill Orders, Comply With Legal Obligations, Resolve Disputes, And Enforce Our Policies.

7. Your Rights

You May Request Access, Correction, Or Deletion Of Your Personal Data At Any Time By Contacting Us At contact@shopvibepivot.com. We Will Respond Within A Reasonable Timeframe.

8. Policy Updates

We Reserve The Right To Update This Privacy Policy At Any Time. Changes Will Be Posted On This Page With An Updated Revision Date.

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Terms & Conditions

These Terms And Conditions Govern Your Access To And Use Of The Shop Vibe Pivot Website And Services.

1. Acceptance Of Terms

By Accessing Or Using shopvibepivot.com, You Agree To Comply With And Be Bound By These Terms. If You Do Not Agree With Any Part Of These Terms, Please Discontinue Use Of The Website Immediately.

2. Eligibility

You Must Be At Least 18 Years Old Or Access The Website Under The Supervision Of A Parent Or Legal Guardian.

3. Use Of Website

You Agree Not To Use The Website For Any Illegal Or Unauthorized Purpose, Including Attempting To Disrupt Website Security, Access Restricted Areas, Or Interfere With Other Users.

4. Product Information

We Make Every Effort To Display Accurate Product Descriptions, Images, And Pricing. However, Minor Differences In Color, Packaging, Or Design May Occur Due To Supplier Updates Or Screen Variations.

5. Orders And Acceptance

All Orders Are Subject To Verification And Acceptance. We Reserve The Right To Cancel Or Refuse Any Order For Reasons Including Suspected Fraud, Product Unavailability, Or Incorrect Pricing.

6. Payment Methods

We Currently Offer Cash On Delivery (COD) And May Introduce Additional Secure Payment Methods In The Future. Payment Must Be Completed At The Time Of Delivery For COD Orders.

7. Shipping And Delivery

Delivery Times Are Estimated And May Vary Based On Location, Courier Availability, Weather Conditions, Or Other Factors Beyond Our Control.

8. Intellectual Property

All Content On This Website — Including Text, Images, Logos, And Design — Is The Property Of Shop Vibe Pivot And May Not Be Used Without Permission.

9. Limitation Of Liability

Shop Vibe Pivot Shall Not Be Liable For Any Indirect, Incidental, Or Consequential Damages Resulting From The Use Or Inability To Use Our Website Or Products.

10. Changes To Terms

We Reserve The Right To Modify These Terms At Any Time. Continued Use Of The Website Constitutes Acceptance Of Updated Terms.

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Return & Refund Policy

Customer Satisfaction Is Important To Us. We Offer A 15-Day Return Window From The Date Of Delivery.

1. Eligibility For Returns

To Qualify For A Return, Items Must Be Unused, Undamaged, And In Their Original Packaging With All Accessories, Manuals, And Tags Included. Returns That Do Not Meet These Conditions May Be Rejected.

2. Non-Returnable Items

Certain Products Are Not Eligible For Return, Including Perishable Goods, Personal Hygiene Items, Customized Products, Digital Items, And Items Marked As Non-Returnable At The Time Of Purchase.

3. Damaged Or Incorrect Items

If You Receive A Damaged, Defective, Or Incorrect Item, Please Contact Us Within 48 Hours Of Delivery With Photos And Order Details. We Will Arrange A Replacement Or Refund As Applicable.

4. Return Process

To Initiate A Return, Email contact@shopvibepivot.com With Your Order Number And Reason For Return. Our Team Will Guide You Through Pickup Or Return Instructions.

5. Refunds

After Inspection Of The Returned Item, Approved Refunds Will Be Processed Within A Few Business Days. COD Order Refunds Will Be Issed Via Bank Transfer Or Other Available Methods.

6. Exchanges

We Offer Exchanges For Eligible Products Subject To Availability. If The Requested Replacement Is Unavailable, A Refund Will Be Provided.

7. Return Shipping Costs

Return Shipping May Be Free For Defective Or Incorrect Items. For Other Returns, Shipping Charges May Be Deducted From The Refund Amount.

8. Cancellations

Orders Can Be Cancelled Before Shipment. Once Shipped, Cancellation May Not Be Possible And The Return Policy Will Apply.

9. Processing Time

Please Allow Adequate Time For Pickup, Inspection, And Refund Processing Depending On Your Location And Payment Method.

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